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IS Technical Support Specialist
KANKAKEE IL 60901
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89821969

Company Profile

Riverside HealthCare

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Summary

  Job posted:   Fri May 18, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
IS Technical Support Specialist
Overview



Reporting to the Infrastructure Manager, the Technical Support Specialist provides exceptional customer service and maintains, analyzes, troubleshoots, and repairs end-user computer systems, hardware, telephones, printers, scanners, and other technology and computing peripherals. The Technical Support Specialist responds to service alerts issued through the Help Desk via email, pager, and phone, and acts as the point contact between Information Services and end-users, maintaining accurate records of support requests and keeping customers informed of progress towards resolution. The Technical Support Specialist is dedicated to the mission of Riverside Medical Center by emulating the core values of integrity, excellence, partnership, and stewardship. The Technical Support Specialist applicant should have strong knowledge in Windows 7, Windows 10, and an understanding of IOS, Active Directory, Help Desk ticketing processes, patch management, operating system imaging and application deployment systems.




Responsibilities



PART III: POSITION RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Assist with installation of network hardware and issue resolutions as needed.

Assists with basic network connectivity, diagnoses and repair.

Assists with server/hardware/software administration.

Follows guidelines and requirements set forth in the Help Desk Operations manual and provides feedback for the refinement of the manual.

Incorporate defined customer service measures during customer engagements.

Install, move, replace, and maintain desktop work stations, printers, phones, scanners, fax machines, and other peripheral devices.

Install, troubleshoot, diagnose and correct operating systems, hardware, and application issues encountered by end-users. Documents measures incorporated in the resolution and/or installation process.

Is available for 'On Call' as scheduled.

Maintain skill levels necessary to perform essential responsibilities and acquire skills that may be needed to support new technology as it is deployed within the organization.

Makes recommendations for improving the working environment that would improve productivity, efficiencies, and/or operations within the organization.

Procures quotations and completes purchase orders for replacement parts as needed.




Qualifications



Experience/Education Requirements:Associates' Degree in related field or equivalant work experience of at least 2 years in this or related field.

License or Certification Requirements:None




FTE1


Job ID2018-17083


# of Openings1


CategoryService/Support


TypeRegular Full-Time


ShiftDays

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